Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how bj55 ("bj55", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal information about you ("the Player", "you", "your") when you access or use the bj55 platform available at bj55.best, including all associated subdomains, mobile interfaces, and related services ("the Platform").

At bj55, we take the privacy of our Bangladeshi player community seriously. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. This Policy explains in plain language exactly what data we hold about you, why we hold it, who it may be shared with, and what choices and rights you have in relation to your personal information.

This Policy applies to all users of the bj55 Platform, including registered account holders, visitors who browse without registering, and individuals who contact our customer support team. By using the bj55 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the bj55 Platform. In the event of any conflict between this Policy and the Terms & Conditions, the provisions of this Privacy Policy shall prevail with respect to data protection matters.

2 Data Controller

For the purposes of applicable data protection laws, bj55 is the data controller responsible for your personal information. This means that bj55 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection standards.

If you have any questions, concerns, or requests regarding how we process your personal information, please contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3 Information We Collect

bj55 collects several categories of personal information from you during your interaction with our Platform. The specific data we collect depends on how you use our services and the features you access. Below is a comprehensive breakdown of the types of information we collect:

3.1 Information You Provide Directly

When you register for a bj55 account, you voluntarily provide us with personal information including:

• Full name (as it appears on your government-issued identification)
• Date of birth (to verify you are 18 years of age or older)
• Email address (for account notifications and password recovery)
• Mobile phone number (for account verification and withdrawal confirmations via SMS)
• Residential address (city, district, postal code)
• Username and password (login credentials created during registration)
• Preferred language and currency settings

Additionally, when you contact customer support or participate in promotions, surveys, or feedback forms, we collect any information you choose to provide in those communications.

3.2 Know Your Customer (KYC) Verification Documents

To comply with anti-money laundering regulations and to verify your identity and age, bj55 may request documentary proof including:

• Government-issued photo identification (National ID card, passport, driving license)
• Proof of address documents (recent utility bill, bank statement, tenancy agreement)
• Photographs or screenshots of payment methods (e.g., bKash/Nagad account verification)
• Selfie photographs holding identification documents (for enhanced verification)

3.3 Financial and Transaction Information

When you make deposits, place bets, or request withdrawals, we collect:

• Payment method details (bKash number, Nagad account, Rocket number, Upay details)
• Transaction history (deposit amounts, withdrawal requests, transaction timestamps)
• Betting history (games played, bets placed, winnings, losses)
• Account balance and bonus history

3.4 Technical and Usage Data (Automatically Collected)

When you access the bj55 Platform, our systems automatically collect certain technical information including:

• IP address and geographic location (country, city-level location)
• Device type, operating system, browser type and version
• Pages viewed, features accessed, time spent on pages
• Referral source (how you arrived at the bj55 Platform)
• Session duration, login/logout timestamps
• Cookies and similar tracking technologies (detailed in Section 8)

4 How We Use Your Information

bj55 uses the personal information we collect for the following specific purposes:

5 Legal Basis for Processing

bj55 processes your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you accepted when registering your account and to provide the gaming services you requested.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing is necessary for bj55's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer support, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities such as marketing communications and non-essential cookies, we rely on your explicit, freely given consent, which you may withdraw at any time.

6 Sharing Your Information

bj55 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

6.1 Service Providers and Business Partners

We share limited personal information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (bKash, Nagad, Rocket, Upay) for deposit and withdrawal processing
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi) for game delivery
• Identity verification services for KYC document validation
• Cloud hosting and infrastructure providers for secure data storage
• Customer support platforms and live chat software providers

All third-party service providers are contractually obligated to process your data only for the specific purposes we authorize and to maintain appropriate security measures.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, or government authorities when required by law, court order, or legal process, or when necessary to protect bj55's rights, property, or the safety of our users.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or a portion of bj55's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

7 Payment Data and Security

When you make deposits or request withdrawals using bKash, Nagad, Rocket, or Upay, your payment information is processed through secure, encrypted payment gateways operated by these payment providers. bj55 does not store your complete mobile wallet PIN, password, or OTP codes. We retain only the mobile number associated with your payment method for transaction verification and withdrawal processing purposes.

All payment transactions are encrypted using SSL (Secure Socket Layer) technology and are transmitted over secure HTTPS connections. Payment provider transaction records are retained for the period required by applicable financial regulations (typically 5-7 years) for audit and dispute resolution purposes.

8 Cookies and Tracking Technologies

The bj55 Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.

Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with the Platform and identify areas for improvement.
• Functional Cookies: Remember your preferences (language, currency) and settings to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only with your consent).

You can control cookie settings through your browser preferences. However, disabling essential cookies may impair certain Platform features and prevent you from accessing your account. For more information on managing cookies, consult your browser's help documentation.

9 Data Retention

bj55 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements. Specific retention periods vary by data category:

Upon expiration of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer identify you. If you request account closure, certain data may be retained as required by law even after deletion of your active account.

10 Your Rights and Choices

As a bj55 player, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you, including details about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information in your account profile.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal retention obligations and legitimate business needs.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while verifying accuracy.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service.
• Right to Object: You may object to processing based on legitimate interests, including for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time.

To exercise any of these rights, please contact our Data Protection team using the details in Section 15. We will respond to verified requests within 30 days. Please note that certain requests may require identity verification to protect your data from unauthorized access.

11 Data Security Measures

bj55 implements robust technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL encryption.
• Secure Server Infrastructure: Personal data is stored on secure, access-controlled servers with firewall protection and intrusion detection systems.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Access Controls: Only authorized bj55 personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Staff Training: All bj55 employees with access to personal data receive regular training on data protection principles and security best practices.

While we employ industry-leading security measures, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously work to enhance our protections. If you become aware of any security breach or unauthorized access to your account, please notify us immediately at [email protected].

12 Children's Privacy — 18+ Only

The bj55 Platform is intended exclusively for individuals aged 18 years or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 18. All account registrations are subject to age verification, and we employ technical measures to prevent underage access.

If we become aware that we have inadvertently collected personal information from a person under 18, we will take immediate steps to delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

13 Third-Party Links and Services

The bj55 Platform may contain links to third-party websites, applications, or services (such as payment provider portals or game developer sites) that are not operated or controlled by bj55. This Privacy Policy applies only to information collected by bj55 and does not govern the privacy practices of third parties.

We are not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any third-party service before providing them with your personal information. Links to third-party sites are provided for convenience only and do not constitute endorsement by bj55.

14 Changes to This Privacy Policy

bj55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify you by email (to the address associated with your account) or by displaying a prominent notice on the Platform at least 30 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the bj55 Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

If you do not agree to any changes to this Privacy Policy, you must cease using the Platform and may request closure of your account by contacting customer support.

15 Contact Us — Data Protection Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how bj55 handles your personal information, please contact our Data Protection team:

If you are not satisfied with our response to a privacy concern or data protection request, you have the right to lodge a complaint with your local data protection authority or regulatory body.